Cancellation & Refund Policy

Refunds are determined solely by the respective Event Providers or Organisers. Eventbase Solutions acts only as a facilitator and is not responsible for issuing refunds. Refund and cancellation terms may vary across events, accommodations, or merchandise purchases.

The refund on cancellation of tickets, accommodations, merchandise are subject to be determined by Event Organisers and vary from Event to Event. We would recommend users to read Terms & Conditions of every Event before booking or making any purchase.

If, at any time during the event it is cancelled, postponed, suspended or delayed for any reason, Eventbase solutions will not make any refunds nor will they be liable for any loss caused by such cancellation, postponement, suspension or delay.

It is your responsibility to ascertain whether an event has been cancelled and the date and time of any rearranged event. If an event is cancelled or rescheduled, we will use reasonable endeavours to notify ticket holders of the cancellation once we have received the relevant authorisation from the Event Organiser. We do not guarantee that ticket holders will be informed of such cancellation before the date of the event.

Tickets are issued subject to the Rules and Regulations of the venue or Event Organiser. Full details are available from the Event Organisers. Breach of any of these Rules and Regulations or any unacceptable behaviour likely to cause damage, nuisance or injury shall entitle the venue or Event Organiser to eject you from the venue. The Event Organisers may on occasions have to conduct security searches to ensure the safety of the patrons. We will not be responsible for any tickets that are lost or stolen.

Tickets may be restricted to a maximum number per person, per credit card and, for some events, a restriction may apply per household. We reserve the right to cancel tickets without prior notice purchased in excess of this number.

If you think there is an error in payment made by you, contact the event organiser support forum or inform us at contact@eventbase.in

If a transaction is eligible for a refund, the amount will be credited within 4–5 working days after approval.